Kingfisher Insurance Level 15,
30 St Mary Axe,
EC3A 8EP London, 02076558035

Complaints Publication Report

Complaints Publication Report

Kingfisher Insurance Services Limited
Period covered in this report: 1 July 2021 – 31 December 2021
View brands / trading names covered by this report on our FCA register entry


Number of complaints opened by volume of business
Product / service grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 8.3 per 1000 policies in force 797 776 38% 59% 46% Other General Admin / Customer Service

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