Complaints Publication Report
Kingfisher Insurance Services Limited
Period covered in this report: 1 July 2021 – 31 December 2021
View brands / trading names covered by this report on our FCA register entry
| Number of complaints opened by volume of business | |||||||
| Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 8.3 per 1000 policies in force | 797 | 776 | 38% | 59% | 46% | Other General Admin / Customer Service |